Job Description:
As an Online Customer Care Manager at Liberty Mutual Insurance Group in Jacksonville, Florida, you will be responsible for managing a team of customer care representatives who provide exceptional service to online customers. You will oversee the day-to-day operations of the online customer care department, ensuring that all customer inquiries and concerns are addressed in a… timely and efficient manner.
Responsibilities:
1. Manage a team of online customer care representatives, including hiring, training, and performance evaluations.
2. Develop and implement strategies to improve customer satisfaction and retention rates.
3. Monitor and analyze customer feedback and data to identify trends and make recommendations for process improvements.
4. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
5. Resolve escalated customer issues and complaints in a professional and timely manner.
6. Stay up-to-date on industry trends and best practices in online customer service.
Requirements:
1. Bachelor’s degree in Business, Marketing, or a related field.
2. 5 years of experience in customer service or online customer care.
3. Proven track record of managing a team and achieving customer satisfaction goals.
4. Strong communication and interpersonal skills.
5. Adaptable and hardworking attitude.
6. Time management and emotional intelligence skills.
7. Knowledge of CRM systems and online customer service platforms.
Benefits:
– Employee discounts on insurance products.
– Visa sponsorship for eligible candidates.
– Free food provided in the office.
Working Environment:
At Liberty Mutual Insurance Group, we prioritize quality in all aspects of our work, products, and services. We value a collaborative and inclusive work environment where employees are empowered to succeed.
Deadline to Apply:
August 21, 2024
Equal Opportunity Statement:
Liberty Mutual Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Customer Care Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Apply Job!