Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day…
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary
This job is responsible for leading a function dedicated to designing a strategy to drive internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include ensuring capabilities are in place to drive the day-to-day execution of the Operational Risk Management Framework, including the implementation of LOB and ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include providing oversight and establishing effective quality assurance and control processes.
The Client Services and Credit Assistance (CSCA) Regulatory Response Executive is a critical member of the CSCA Complaints Program, reporting to the CSCA Complaints Program Executive. This role will be responsible for leading CSCA activities that support disciplined and well-thought-out responses for regulatory exams and audits. In addition to exam responses, this person will also focus on overall strategy and program development to prepare for regulatory exams, and both internal/external audits. Exam preparation will require leading workstreams, collaboration with partners and LOB leaders on overcoming obstacles and developing solutions and implementation/sustainment of ongoing improvements. This role will deliver proactive strategies across CSCA that strengthen our overall approach to complaints and ensure we address all known critical areas of opportunity thoroughly. Daily interactions include close partnerships with the Enterprise Complaints Resolution Team, Retail Complaint Team, various GCOR partners and leaders across CSCA front line units (FLU). This leader will need to be comfortable working all levels of the organization and have experience driving outcomes. The ideal candidate will have extensive knowledge of the Enterprise Complaints Policy and regulatory guidelines, standards and procedures, and routines that support change processes. This expertise will be crucial in driving critical strategies to meet deadlines, while creating overall health of our complaint oversight environment. Must be comfortable working in a fast-paced environment and independently manage competing priorities. This role will likely manage in the future as the org evolves.
Job Responsibilities:
• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution
• Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function’s Operational Risk Profile
• Oversees the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Oversees the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Oversees all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Lead CSCA regulatory responses to increasing number of exams and ongoing supervision inquiries
• Develop proactive strategies in response to known obstacles to deliver satisfactory results during audits/exams
• Work with Enterprise/Consumer/Retail partners to ensure responses are consistent, accurate, complete and provide the right context
• Facilitate regulatory responses to request letters and additional requests during exams
• Prepare kick-off decks for exams and materials for requested meetings
• Engage subject matter experts, schedule working sessions, drive timely resolution of complete responses with appropriate engagement and sign off from partners
• Develop strong relationships and partner with FLU to provide leadership and strategic direction during regulatory examinations, inquiries and meetings
• Support subject matter teams to understand and craft responses in simple language that partners without as much background can understand
• Support Reg Relations team to identify appropriate experts, and ensure all requests are delivered on-time; track down approvers and escalate as needed
• Review all Consumer regulatory response meeting materials to ensure connectivity and consistency across Consumer, and anticipate focus areas.
Required Qualifications:
• 5+ year’s experience with Business Controls, Risk, Process Design, Compliance, Product Management and/or Audit within a Business operational function
• Experience interfacing with regulators
• Strong relationship management skills to navigate the complexities of gaining buy-in, building consensus and resolving issues
• Demonstrated ability to effectively lead and collaborate with various organizations and management levels
• Ability to influence key stakeholders and senior executives across various teams
• Excellent written and verbal communication skills, including ability to effectively communicate complex and/or technical information
• Exceptional organizational skills, including ability to prioritize work across multiple business objectives and meet deadlines
• Experience with exam management
• Ability to balance multiple and competing priorities in an extremely fast paced and demanding environment
Desired Qualifications:
• Experience working in Consumer/Small Business Banking
• Master’s Degree
Skills:
• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Problem Solving
• Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40