100% remote job
Customer Services Representative Health Insurance | RemoteWorker CA | United States…
Job Description
Job Description
Duration: 1 year contract
Shift: 8 am to 4:30 or 8:30 to 5 – Alaska Time Zone – shift will be based on need
Pay Rate: $17 per hour on w2
IMP Note:
• All candidates must have valid work authorization in the United States without need for visa-sponsorship.
• Training is 2 to 2 ½ weeks (depending on how quickly the information is picked up). Training will be from 8am to 5pm Alaska Time Zone.
• Full Attendance in training is required.
Job Description:
Responds to moderately complex customer inquiries and requests.
Essential Job Functions:
• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Basic Qualifications:
• High school diploma or G.E.D.
• Four or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
Other Qualifications:
• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions
Work Environment:
• Resident of the state of Alaska preferred
• Remote Work
Company Description
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
Company Description
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home
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