Overview
We are not just offering a job but a meaningful career! Come join our passionate team…
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Responsibilities
The Field Implementation Coach (FIC)- Flex focuses on driving realization for specialized initiatives and adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. With the ability to adapt to shifting priorities, the FIC demonstrates agility by flexing into areas that require enhanced support for adoption. Leveraging a strong acumen, the FIC combines knowledge of agent office processes with Agency Channel outcomes to drive behavior changes aligned with business objectives. Support and agent interactions will be provided primarily through computer/video and phone channels.
The FIC role is a remote proximity-based worker position which requires the selected candidate to work out of his/her home primarily. The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage.
Field Implementation Coach – Flex:
• Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
• Drives realization and adoption of initiatives in agent offices that require specific business acumen for certain topics.
• Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
• Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
• Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.
Additional Details:
• Must maintain access to a method of transportation to satisfy job requirements, which includes traveling to State Farm locations (agents’ offices, market area offices, etc.).
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm.
• May be required to work irregular hours.
For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
Application deadline is expected to close on July 26, 2024. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click “Apply” on the job listing page on the State Farm career site.
For candidates residing in California, Colorado, Connecticut, Hawaii, New York, Washington or Washington D.C.: Potential starting salary range (annually) $75,260.25 – $106,000; geographical difference may apply. Potential yearly incentive pay up to 10% of base salary; subject to pro-ration at time of hire.
Competitive Benefits, including:
• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives
• For more details visit our Benefits Summary page
Reference: Page 4, Rule #4: Colorado Equal Pay Transparency Rule
• Promotional opportunities exists when an employer has or anticipates a vacancy in a new or existing position that could be considered a promotion for one or more employees in terms of compensation, benefits, status, duties, or access to further advancement.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
Qualifications
Required Skills:
• Workload Management
• Situational Agility
• Employee Performance Optimization
• Technical Acumen (Agent Office Systems/Platforms)
• Communication Strategy
Competitive candidates will have the following:
• Bachelor’s Degree or higher-level education is desired
• An understanding of insurance industry, competitive environment, and business area specific needs.
• An understanding of company operations and agency business practices and workflows.
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
• Strong relationship building skills.
• Strong initiative with proven ability to work in a collaborative team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in group settings, leveraging technological capabilities.
• Agency experience is preferred but not required, and not limited to:
• Improve sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
• Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
• Have technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early adoption of other State Farm platforms and initiatives