Welcome to Humana! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Provider Call Center Inbound Contacts Representative. In this role, you will have the opportunity to make a positive impact on the lives of our members and providers by providing exceptional customer service and support. As a representative, you will be responsible for handling… inbound calls from healthcare providers, answering inquiries, and resolving any issues or concerns in a timely and professional manner. To excel in this position, we are looking for individuals with excellent communication skills, a strong attention to detail, and a genuine passion for helping others. If you are looking for a rewarding career in the healthcare industry, we would love to have you on our team!
Handle inbound calls from healthcare providers and provide exceptional customer service.
Answer inquiries and resolve issues or concerns in a timely and professional manner.
Maintain a positive and empathetic attitude towards callers.
Build and maintain strong relationships with healthcare providers.
Communicate effectively and efficiently with callers to understand their needs and provide appropriate solutions.
Accurately document all interactions and update customer records.
Collaborate with other team members to ensure a seamless customer experience.
Stay up-to-date on company policies, procedures, and products to provide accurate information to callers.
Identify and escalate complex issues to the appropriate department for resolution.
Meet and exceed performance metrics, including call handle time, customer satisfaction, and quality standards.
Proactively suggest process improvements to enhance the customer experience.
Adhere to all privacy and confidentiality regulations.
Attend training and development sessions to continuously improve knowledge and skills.
Maintain a positive and professional demeanor at all times.
Fulfill any additional duties or responsibilities as assigned by the supervisor.
Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
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