Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
Managing Brokers Business…
Manage incoming compensation paperwork
Accountable for determining outstanding requirements per procedure standards
Communicate to sales and other internal matrix partners within 48 hours if any documentation is missing or incomplete.
Implement follow up processes until all outstanding issues are resolved
Negotiates exceptions if there is a deviation from the process.
Understands and manages various systems across the multiple business segments)
Meet and exceed timing and quality standards.
Performs specific audit procedures on simple to complex audits on accounts in question by the brokers. Compile the data and communicate the findings.
Completes assigned special projects related to one or more business segments/applications.
Consistently demonstrate strong planning, organization and time management skills
Assist others within the team/department with workload to ensure deadlines are met
Reconciles case and broker commissions to ensure accurate broker commissions’ were paid; process adjustments as needed.
Research problems and negotiates with brokers and sales to resolve moderately complex issues.
Creates, analyzes, and responds to standard or non-standard reports.
Customer Relations
Provides support to sales and producers related to commissions
Project a professional attitude and consistently demonstrate effective listening skills
Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.
Consistently provide service of a superior level by meeting or exceeding the customer’s expectations.
Ability to analyze, audit and develop recommendations to achieve the “best in class” relationship with our brokers and the sales teams.
Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
Report Maintenance:
Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
Accountable for escalating any known issues to management with possible suggestions for solutions.
General Expectations:
Trains new and existing team/department employees on systems and processes.
Sharing new and pertinent information with the team/department to ensure consistent processing.
Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.
Establish solid rapport with internal and external customers.
Participate in training on new systems, programs and processes and identifying possible training needs
Identify procedural problems; formulate and recommend well thought out suggestions for improvement
Maintain professionalism under pressure
Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
Be open to feedback about general performance or specific events
Qualifications
Proven organizational and analytical skills
Demonstrated ability to multi-task
Excellent customer service/communication skills
Expertise in various Cigna systems (QNXT, Qcare, CMS, etc.) is a plus
Medicare experience preferred
Acts independently and requires minimal direction
Must be a team player
Results oriented with high attention to detail
Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 27 – 41 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State
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