Overview:
We are seeking a motivated Insurance Agent to join our team. The ideal candidate will have a passion for sales, excellent customer service skills, and the ability to analyze and negotiate insurance policies.
We are seeking experienced sales professionals who want to join a growing Insurance Agency. This start up agency is backed by executives in the Medicare space with over 20 years of experience.
Responsibilities:
• Using your knowledge of Medicare health, prescription drug plan, vision, and dental enrollments to identify the needs of the customer.
• Using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans.
• Consistently provide a world class experience at all customer touchpoints
• Enrolling retirees compliantly and efficiently by reading provided script verbatim.
• Conducting outbound phone calls to pre-set appointments, generating direct to consumer leads.
• Meeting and/or exceeding key… performance indicators
• Handling inbound service calls by providing accurate and complete information
• Actively managing all assigned appointments to ensure all retirees needs are met on a timely basis.
• Responding to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations.
• Delivering a consistently positive customer experience in a highly ethical and professional manner
• Absorbing new information and possessing the flexibility to adapt to new processes rapidly.
• Processing a wide range of complex details and articulating the details in simple terms to customers with varying levels of knowledge and education
• Maintaining active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)
Requirements
• Possess a valid, NPN and insurance license.
• Must pass the required licensing exam, AHIP, and carrier certifications annually.
• Strong consultative sales and/or service background
• Ability to work any shift assigned while the call center is open. The center is open from 7:00am – 1:00am CT, seven days a week during AEP season.
• Have excellent time management, the ability to multitask, a desire to learn and the ability to self-study.
• Aptitude for understanding details of Medicare insurance and complying with all CMS regulations.
• Excellent written and verbal communication skills, strong interpersonal skills.
• Strong computer skills, Microsoft Office proficiency
• Accountability
• Effective communication, conflict resolution and decision-making skills
• Ability to perform basic troubleshooting steps and utilize resources properly.
• No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers or other companies.
• Ability to work within a heavily regulated industry and a fast-paced/dynamic market environment.
• High School degree (or GED) required.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Work from home
Supplemental Pay:
• Bonus opportunities
Experience:
• Medicare: 1 year (Preferred)
License/Certification:
• Health Insurance License (Required)
Work Location: Remote
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