Job Title: System Support Engineer Number of Positions: 1 Location: Okemos, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest… dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Position Description: To administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications, as well as apply patching and regular updates to supported application systems. Primary Job Responsibilities: Participates in monitoring and documenting supported applications, including middleware, web application solutions , enterprise email and instant messaging solutions, and enterprise directory services in compliance with service management policies and procedures. Primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting. Coordinates supported application changes within ISS. Analyzes deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution. First responder to all incidents involving supported applications. Assists with the collection and analysis of performance monitoring involving supported applications. Creates, updates, and maintains department work instructions. Performs technical Proof of Concepts (POCs) for new tools and services. Conducts training sessions on technical matters and new technology trends for internal audiences. Participates in department projects. Researches technical issues and provides recommendations for resolution and process improvements. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. #LI-Hybrid Minimum Requirements: Position requires a bachelor’s degree in computer science, programming/scripting or related field and three years’ experience in information technology. Storage and backup solutions experience preferred. An application support certification within middleware software solutions, enterprise email and instant messaging solutions, web application solutions, backup and recovery, and/or enterprise directory services is preferred. Will accept any suitable combination of education, training, or experience. Position requires working knowledge of some of the following at varying levels depending on assignments: LDAP, Active Directory, Enterprise backup, storage, and monitoring systems, automated system patching and asset management, Middleware applications and associated monitoring tools, web application solutions, Microsoft SharePoint, Microsoft Exchange, Microsoft Teams, automated job scheduling systems; experience with software application patching and administration; and the ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers. Position requires the ability to provide on-call support twenty-four hours a day, seven days a week. Occasional travel may be required to some enterprise sites. The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. At Delta Dental, our employees go All In – for themselves, their colleagues, the company and our communities. It’s a mindset, feeling and attitude we wrap around all we do. We celebrate diverse thought, encourage innovation and empower employees to take charge of their careers. Every day we work to improve oral health through benefit plans, advocacy and community support. But oral health isn’t an isolated issue. It’s connected to public health, education and economic development, and we amplify our mission by making investments that build healthy, smart, vibrant communities for all. Delta Dental of Michigan, Ohio, and Indiana has been a dental benefits leader for more than 60 years, and today with our affiliates, we are one of the largest dental plan administrators in the country. We offer employees a comprehensive benefits package including medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flex spending accounts, and tuition reimbursement or educational assistance. Employees are also eligible for annual incentive compensation based on annual business goals. Additionally, employees receive eight hours of paid volunteer time each year, plus access to an on-staff health coach and personal trainer, virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center. Delta Dental is an Equal Opportunity Employer
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