Who We Are
BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative… culture encompassing the best minds, the brightest talent and the boldest decision makers.
BankUnited is honored to announce that we have been included on the Newsweek and Statista America’s Most Trusted Companies Award List!
BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of America’s Greatest Workplaces and as one of America’s Greatest Workplaces for Job Starters, which acknowledges our commitment to creating an exceptional workplace.
Our Culture
At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.
Why BankUnited
Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked #1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020.
As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That’s why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program.
At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday – Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.
If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!
Job Description
• Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Miami Lakes, FL Office Location
• Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County)
SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited’s customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
• Provides service that makes a difference!
• Maintains call productivity quality scores well above minimum standards.
• Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
• Furnishes prompt, efficient and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company’s customers receive an exceptional level of service. Meets established guidelines and SLA’s.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross sell financial services and products.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.
EDUCATION
HS Diploma or equivalent required Or
EXPERIENCE
• 1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
• Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position.
• Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills.
• Because BankUnited’s Customer Service Representatives communicate through e-mail, good typing, spelling, and written communication skills are necessary. Bilingual candidates preferred but not required