About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services… and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. Our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About Our Team:
Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy.
The Infrastructure Senior Manager is an intermediate level role responsible for driving End User Support Programs and governance. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
Responsibilities:
• Work closely with cross-functional teams, including engineering, product management, operations, and executive leadership, to achieve project objectives and align them with the company’s goals.
• Develop and manage the program roadmap.
• Define program objectives, scope, deliverables, and success criteria in collaboration with stakeholders.
• Identify and manage dependencies between projects within the program.
• Communicate program status, risks, and issues to stakeholders and executive leadership.
• Facilitate stakeholder meetings to review progress, gather feedback, and make informed decisions.
• Implement and manage program governance standards and process.
• Identify, assess, and manage program risks, developing mitigation strategies where necessary.
• Ensure proactive problem resolution and escalate issues as appropriate to minimize impact on program success.
• Make recommendations for cost optimization and efficiency improvements.
• Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area.
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction.
• Persuades and influences others through communication skills; may negotiate with external parties.
• Has the ability to operate with a limited level of direct supervision.
• Acts as SME to senior stakeholders and/or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.
Qualifications:
• 6-10 years of experience in a Technology Infrastructure role with people management experience.
• Project management experience.
• Ability to communicate technical concepts to non-technical audience.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective written and verbal communication skills.
• Effective analytic/diagnostic skills.
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline.
Education:
• Bachelor’s/University degree or equivalent work experience.
Job Family Group: Technology
Job Family:Infrastructure
Time Type:Full time
Primary Location:Irving Texas United States
Primary Location Full Time Salary Range:$125,760.00 – $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com.
Anticipated Posting Close Date:Aug 08, 2024
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review [Link available when viewing the job].
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